The NHS Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Following an appointment, patients are sent a text asking the question:
How likely are you to recommend us to friends and family if they needed similar care or treatment?
Our results for August 2024 were:
- Extremely Likely 426
- Likely 39
- Neither likely nor unlikely 9
- Unlikely 1
- Extremely unlikely 4
- Don’t know 0
Our results for September 2024 were:
- Extremely Likely 364
- Likely 48
- Neither likely nor unlikely 1
- Unlikely 2
- Extremely unlikely 3
- Don’t know 0
Our results for October 2024 were:
- Extremely Likely 777
- Likely 108
- Neither likely nor unlikely 12
- Unlikely 3
- Extremely unlikely 5
- Don’t know 0